Insights
Thought leadership and research to inspire innovation
Explore how changing sports broadcast rights are reshaping the fan experience, and how to strengthen fan connections.
Explore the unique strengths and use cases of NLP methods and generative AI, and how they can work together as you evolve your AI strategy.
Discover the secrets behind successful AI apps for business, from security and scalability to personalization and advanced ML, to drive growth and efficiency.
Discover the data behind the drivers of digital transformation in insurance, as well as what’s enhancing efficiency and customer experience.
See how Concentrix and Salesforce use AI to transform CX. Explore use cases, improve performance with Agentforce, and deliver personalized customer care.
Foster long-term sports fan engagement and retention by looking to foundational loyalty principles to cultivate deep connections with every fan.
Learn what trust and safety ROI is, how to measure it, strategies to improve it, and how it drives sustainable growth.
Discover how AI can empower you to transform customer, employee, and user experiences into a cohesive strategy and power a world that works.
Learn to turn disruption into competitive advantage with our Insurance Technology Outlook report, with insights from insurance executives worldwide.
Explore the rise of non-traditional ad platforms and how they can attract brands seeking to diversify their advertising revenue streams.
Discover how AI productivity can transform work with faster, personalized, efficient solutions—built on trust, data, and a connected ecosystem.
Explore the new auto buyer’s expectations and the tech innovations redefining customer experiences in the connected vehicle landscape.
Are siloed cybersecurity tools a thing of the past? Discover how an AI-driven unified solution fights cyber threats with greater efficiency.
Discover how enterprise AI is transforming CX with innovative solutions, actionable insights, and a balanced approach to technology and human needs.
Learn what made Concentrix a Strong Performer among the 12 top CX strategy consulting services providers.