Solutions

Loyalty & Connected Membership

We transform organizational focus, putting insights, empathy, and value delivery at the center of the customer experience.

As a leader in loyalty and connected membership, we move brands forward by evolving loyalty into an outcome and enterprise discipline. Through our innovative and human-centered approach, clients develop membership models as an enabler of deeper customer connection, a mechanism for influencing behavioral and emotional outcomes, and a platform for customer-centric innovation. 

Forrester Wave Leader 2021

“Brands that are just venturing into loyalty or that need to reimagine their strategy should shortlist [Concentrix Catalyst, formerly] PK.”

The Forrester Wave™: Loyalty Service Providers, Q3 2021

TRUE CRAFTMANSHIP 

We’re a full-service, end-to-end loyalty partner, with the right capabilities to support clients in all phases of loyalty transformation. on scalability and help you achieve an improved ROI.

Define the Opportunity 

Our work helps our clients understand their loyalty opportunity by assessing the marketplace, understanding your customers, benchmarking performance, plotting a path to enablement, and providing visions and north-star frameworks to begin their loyalty transformation with a strong roadmap in hand.  

  • Customer research 
  • Data science, modeling, and analytics  
  • Strategy and design  
  • Benchmarking 
  • Business case development 
  • Loyalty technology ecosystem and foundation design 

Design the Solution 

We develop detailed loyalty and engagement strategies with predictable and provable performance. Deeply grounded in design thinking, our comprehensive loyalty design approach ensures our clients have a clear path to loyal customer outcomes. 

  • Program design (traditional loyalty or engagement) 
  • CX Strategy 
  • Service and UX design 
  • MarTech and CRM consulting 
  • ROI modeling 
  • KPI development 
  • Validation research 
  • Brand identity and design 
  • Pilot strategy and design 
  • Technology roadmap development 
  • Loyalty platform selection and RFP management 
  • Go-to-market strategy and launch planning 

Enable the Capabilities 

We’re uniquely skilled at taking great strategy and making it real. Whether implementing one of our partner loyalty technology platforms, designing and engineering the digital experience, integrating and orchestrating systems and data, or developing organizational capabilities and operating models, we bring leading-edge strategy to life. 

  • Platform consulting 
  • Platform integration 
  • Digital experience design and development 
  • Infrastructure and security 
  • Data systems and orchestration 
  • Customer data strategy 
  • Digital governance strategy and planning  
  • Organizational capability design 

Evolve the Experience 

Our fundamental view is that loyalty and membership should be considered an ever-evolving product and organizational capability. To stay ahead of the competition, brands need to be planful and vigilant in maintaining their loyalty efforts. Through our managed services capabilities, we help our clients navigate organizational change, operate the program, test, learn, and optimize post-launch, understand and report on program performance, glean insights, and manage digital delivery.   

  • Change management 
  • Marketing operations 
  • Strategy and program consulting 
  • Analytics, measurement, and reporting 
  • Technology consulting 
  • Digital experience delivery 

Thought Leadership

Banking, Financial Services, and Insurance

Loyalty in digital banking: A generational approach

Loyalty in digital banking: A generational approach

Amish Brahmbhatt

Senior Strategy Consultant

Retail and Consumer

How retailers can adapt: PK and Salesforce at NRF 2021

How retailers can adapt: Concentrix Catalyst and Salesforce at NRF 2021

Martin Mehalchin

EVP for Retail, Consumer and Loyalty Practices

Loyalty & Connected Membership

Patient loyalty: What healthcare can learn from retail

Patient loyalty: What healthcare can learn from retail

Stephanie Cohen

Senior Loyalty Strategist

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