Insights

Data & Analytics

New demands for data discovery

Concentrix Catalyst

Experience Platforms

The Case for VoC Strategy: Building a Strong Foundation

How to prepare your Salesforce Org for Lightning Experience

Stephanie Gaughen

Senior Salesforce Consultant

Strategy & Design

The Case for Emotion in Customer Experience

The case for emotion in customer experience

Concentrix Catalyst

Loyalty & Connected Membership

The Case for VoC Strategy: Driving Outcomes

The case for VoC strategy: Driving outcomes

Concentrix Catalyst

Loyalty & Connected Membership

The Case for VoC Strategy: Selecting a CFM Platform

The case for VoC strategy: Selecting a CFM platform

Concentrix Catalyst

Loyalty & Connected Membership

The Case for VoC Strategy: Building a Strong Foundation

The case for VoC strategy: Building a strong foundation

Concentrix Catalyst

Automation & Operations

Six tips for supporting Salesforce with a small team

Six tips for supporting Salesforce with a small team

Spencer Pereira

API Management & Security

API productization

API product design essentials

Pete Clare

VP of Digital & API Strategy

Healthcare & Life Sciences

HDX Index Wins Gold at the 2017 eHealthcare Leadership Awards

HDX Index wins gold at the 2017 eHealthcare Leadership Awards

Miz Nakajima

VP of Marketing

Reports

design thinking

Design thinking and customer experience

James Kim

Managing Director of Design

Automation & Operations

How to pick the best tests for automation

How to pick the best tests for automation

Jason Jobe

Solutions Architect

Strategy & Design

From Voice of the Customer to Customer Health

From Voice of the Customer to customer health

Concentrix Catalyst