Finding your CX north star Customer experience (CX) leaders face enormous uncertainty as we recalibrate post-COVID. With 75% of CX initiatives seeking to accelerate digital transformation, CX efforts need to elevate perspective to “journey thinking” and drive integrated roadmaps across teams and throughout the enterprise. To do journey-level enterprise CX, you’ll need the right tools, […]
With 89% of B2B executives expecting the shift toward more digital and remote go-to-market models to last beyond the pandemic, it is fair to say that B2B sales has forever changed. The new battlefield lies in the ability to enable your salesforce to deliver differentiated buyer experiences that will draw the dividing line between the winners […]
Both consumers and the travel industry are breathing a sigh of relief as travel is bouncing back. But as flights are booked and hotel occupancy increases, does that mean that traveler loyalty will go back to how it once was? The short answer is: probably not. Over the last 18 months, airlines & hotels had […]
In Concentrix Catalyst’s most recent 2020 security assessment of thousands of client APIs, we found that 75% of production APIs had security policy violations and 45% had severe vulnerabilities that represented an immediate risk. As the #1 Apigee Partner in North America for two consecutive years, Concentrix Catalyst believes that security must be a Day […]
A $12 trillion reason to start your sustainability journey According to McKinsey, the smart money is behind ESG, with over 25%, or $12T, of US assets under management being ESG-rated investments. For most companies, their sustainability journey requires some form of digital transformation. Getting off on the right foot is essential for success. Concentrix Catalyst […]
With 56% of retailers experiencing moderate disruption due to the pandemic, supply chain resiliency will be essential to staying competitive amid the emerging risks of this new decade. Our Forrester-recognized automation team has helped brands like Sempra, Sprint, and American Express accelerate time-to-market with automation solutions while fostering agility and resiliency to keep pace with […]
With the average company running up to 91 different martech solutions, gaps in customer data can put businesses at a disadvantage. To connect experiences across a multitude of platforms and transit multiple touchpoints requires a proven approach to integration. Join Concentrix Catalyst thought leaders in Loyalty and API as they discuss how to create rich, […]
Join us on Thursday, August 12th as we discuss how Premera Blue Cross went from manual ‘swivel chair’ processes and siloed tools to the Nuvolo Connected Workplace platform for IT, Facilities, and Workplace teams to collaborate on a single system. We’ll discuss the essential data they are capturing and the data analysis advantages they expect […]
According to Forrester’s David Mooter, the demand for real-time data has exploded over the past year due to shifts in consumer behavior. From the need to keep retail inventory information up to date for buy online/pickup in store, to providing access to real-time patient data for telehealth appointments, traditional point-to-point integration simply can’t coordinate information […]
Join 60K viewers September 21–23 for stories from those questioning the status quo, and leading by example. Dreamforce has something for everyone—from trailblazers to executives, experienced practitioners to those just starting their technology careers—and anyone can join from anywhere in the world at any time on the all-new, free streaming service—Salesforce+. Concentrix Catalyst will sponsor […]
Concentrix Catalyst team members will participate in Rappel for a Reason, organized by Big Brothers Big Sisters Columbia Northwest, on September 24-25! We are also sponsoring the event. Big Brothers Big Sisters Columbia Northwest builds bonds to change lives through strong and enduring, one-to-one relationships and a network of support. Now we challenge you to […]
An original series from Concentrix Catalyst hosted by Katie Martell, in partnership with Adobe. Brand loyalty is hurting. Due to the pandemic, shifts in how people buy and who they buy from has resulted in 75% of customers switching brand preferences. Many of these customers may be lost for good unless brands revolutionize how they […]
![[Webinar] Democratizing enterprise events](https://catalyst.concentrix.com/wp-content/uploads/2021/08/possessed-photography-Fh-RTLSYx4Y-unsplash-scaled.jpg "[Webinar] Democratizing enterprise events")
