As hospitals seek to recover from the burdens of COVID-19, improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to leverage data to gain patient insights and translate that into prescriptive and personalized engagement is forcing […]
Turning your customers and prospects into superfans A focused event for Loyalty Marketers in collaboration with the Australian Loyalty Association and Oracle. For many brands, your existing loyal customers generate your profits. However, very little marketing spend today is spent on customer retention. Customer loyalty is about so much more than retention. Modern loyalty programs […]
We’d like to invite you to join the Sitecore developer and MVP community for this year’s Virtual Developer Day on March 17. It’s a virtual event created by Sitecore, designed for Sitecore to sharpen Sitecore developers' skills with the latest in digital experience technology. Concentrix Catalyst Senior Software Engineer Madhu Anbalagan will serve as a […]
The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. As citizen developers create new ways of doing business, we see two challenges that stand in the way of their collective success: onboarding and enterprise standards. Join Raja Roy, VP of technology at […]
Robotic Process Automation (RPA) has the potential to remake industries by streamlining operations and accelerating time to market. Why then are so many organizations struggling to make the most of their RPA investment? With up to half of all RPA deployments initially failing, automation teams continue to run into roadblocks when it comes to scale. […]
Through a proven approach to API quality, compliance, security, market fit, and usability, Lou Powell—head of API enablement at Concentrix Catalyst—has helped companies like Ally Bank, T-Mobile, FedEx, and Humana deliver on the potential of their APIs. Join Lou for a virtual workshop, where you'll learn the essentials of API governance. From categorization frameworks that […]
A free virtual event April 27-29, 2021 Concentrix Catalyst is excited to announce that we will be sponsoring Adobe Summit 2021 on April 27-29! Concentrix Catalyst leverages Adobe solutions to deliver personally relevant, enriching experiences people will love through connected membership. Our Adobe-aligned accelerators and IP deliver the technology and integrated loyalty solutions brands need […]
Make your APIs work for you API ownership has taken on new meaning following the Supreme Court ruling in Google vs. Oracle. With copyright infringement of API interfaces a thing of the past, how do companies protect their APIs' value? APIs can no longer be treated as a bunch of integrations. The real value of […]
Finding your CX north star Customer experience (CX) leaders face enormous uncertainty as we recalibrate post-COVID. With 75% of CX initiatives seeking to accelerate digital transformation, CX efforts need to elevate perspective to “journey thinking” and drive integrated roadmaps across teams and throughout the enterprise. To do journey-level enterprise CX, you’ll need the right tools, […]
With 89% of B2B executives expecting the shift toward more digital and remote go-to-market models to last beyond the pandemic, it is fair to say that B2B sales has forever changed. The new battlefield lies in the ability to enable your salesforce to deliver differentiated buyer experiences that will draw the dividing line between the winners […]
Both consumers and the travel industry are breathing a sigh of relief as travel is bouncing back. But as flights are booked and hotel occupancy increases, does that mean that traveler loyalty will go back to how it once was? The short answer is: probably not. Over the last 18 months, airlines & hotels had […]
In Concentrix Catalyst’s most recent 2020 security assessment of thousands of client APIs, we found that 75% of production APIs had security policy violations and 45% had severe vulnerabilities that represented an immediate risk. As the #1 Apigee Partner in North America for two consecutive years, Concentrix Catalyst believes that security must be a Day […]
