As a Forrester-recognized leader in loyalty, we believe loyalty should be treated as an outcome, not just a marketing practice. But how you do you measure loyalty? Increased customer lifetime value, retention, and emotional loyalty that fuels enthusiastic advocates for your brand are just a few indicators of success. But putting a number to some […]
Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs that go untested can pose a significant risk to brand reputation and consumer trust. Yet many organizations aren’t able to say how many APIs they have, […]
Save time, maximize your existing analytics investment, and deliver more valuable IT services too. Think outside the box of traditional IT reporting, by automating outage management, IP pass-listing, asset management, system upgrades and more. Register Today Join Concentrix Catalyst and Alteryx as we talk through best practices and use cases for getting your people, process, […]
As hospitals seek to recover from the burdens of COVID-19, improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to leverage data to gain patient insights and translate that into prescriptive and personalized engagement is forcing […]
The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. As citizen developers create new ways of doing business, we see two challenges that stand in the way of their collective success: onboarding and enterprise standards. Join Raja Roy, VP of technology at […]
Through a proven approach to API quality, compliance, security, market fit, and usability, Lou Powell—head of API enablement at Concentrix Catalyst—has helped companies like Ally Bank, T-Mobile, FedEx, and Humana deliver on the potential of their APIs. Join Lou for a virtual workshop, where you'll learn the essentials of API governance. From categorization frameworks that […]
Make your APIs work for you API ownership has taken on new meaning following the Supreme Court ruling in Google vs. Oracle. With copyright infringement of API interfaces a thing of the past, how do companies protect their APIs' value? APIs can no longer be treated as a bunch of integrations. The real value of […]
Finding your CX north star Customer experience (CX) leaders face enormous uncertainty as we recalibrate post-COVID. With 75% of CX initiatives seeking to accelerate digital transformation, CX efforts need to elevate perspective to “journey thinking” and drive integrated roadmaps across teams and throughout the enterprise. To do journey-level enterprise CX, you’ll need the right tools, […]
With 89% of B2B executives expecting the shift toward more digital and remote go-to-market models to last beyond the pandemic, it is fair to say that B2B sales has forever changed. The new battlefield lies in the ability to enable your salesforce to deliver differentiated buyer experiences that will draw the dividing line between the winners […]
Both consumers and the travel industry are breathing a sigh of relief as travel is bouncing back. But as flights are booked and hotel occupancy increases, does that mean that traveler loyalty will go back to how it once was? The short answer is: probably not. Over the last 18 months, airlines & hotels had […]
In Concentrix Catalyst’s most recent 2020 security assessment of thousands of client APIs, we found that 75% of production APIs had security policy violations and 45% had severe vulnerabilities that represented an immediate risk. As the #1 Apigee Partner in North America for two consecutive years, Concentrix Catalyst believes that security must be a Day […]
A $12 trillion reason to start your sustainability journey According to McKinsey, the smart money is behind ESG, with over 25%, or $12T, of US assets under management being ESG-rated investments. For most companies, their sustainability journey requires some form of digital transformation. Getting off on the right foot is essential for success. Concentrix Catalyst […]
