POSTED : October 14, 2021
BY : Shelsie Lawson
Healthcare organizations face stark new realities. Retailers, tech titans, and digital insurgents are looking to remake the industry. To drive loyalty and reduce customer attrition to companies like Walmart, Amazon, and Teladoc, traditional healthcare payers and providers must raise their game and make consumer engagement a strategic priority.
Join the Forrester-leading loyalty team at Concentrix Catalyst, along with Adobe and Katie Martell, as they outline a vision for how payers and providers can improve the patient experience and deepen the customer relationship through connected membership.
In this interactive session, they’ll explore: