Challenges field service management companies face include HVAC, lighting, and janitorial services, balancing resources, and customer demands that require an intricate framework of tools and processes to keep operations running smoothly. Yet, managing technicians, equipment, customer requests, quotes, contracts, and service tickets in a streamlined environment can be a major hurdle.
While every business has its own challenges, these are the top five challenges field service management organizations face today.
In order to remain ahead of their competitors, field service organizations must continue to adapt to whatever changes and challenges come their way and focus on new opportunities that can take their business to another level.
About the author
Stephanie Gaughen is a senior Pardot consultant at Concentrix Catalyst. She holds a master’s degree in media and communications. She has a passion for entrepreneurship, technology innovation, and next-generation marketing.