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Reports

Digital Selling

Enabling the Future of Selling
Customer Retention

Raising the bar on travel loyalty programs
Customer Engagement

Media Digital Experience Index 2020-2021

Concentrix Catalyst and Yotabites team up

art & science of Customer experience

In this collection of articles from Concentrix Catalyst’s customer experience practice, we unlock the potential of CX to transform the enterprise.

WhitePapers

CX Transformation

Reimagining CX For the Metaverse Economy
CX Transformation

Web3 and Customer Engagement
Business Optimization

The Four Pillars of a Successful Corporate Environmental Sustainability Practice

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HR Transformation with Low-Code Applications
Digital Selling

The New Digital Buying Experience
Healthcare & Life Sciences

Which digital front door strategy is right for patients?

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Loyalty & Connected Membership

Loyalty Leaders: Salesforce for Automotive
Loyalty & Connected Membership

Loyalty Leaders: The Consumer Goods Industry
Loyalty & Connected Membership

Loyalty Leaders: Travel, Hospitality, and Leisure

Infographics

Customer Engagement

The consumerization of healthcare
Customer Engagement

The future of video streaming platforms
Customer Engagement

A brief history of DTC

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Customer Engagement

Customer journey mapping
Loyalty & Connected Membership

Integrating customer experience and customer loyalty
Presentations

Making the case for sales enablement

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Podcasts

What’s next for retail?
CX Transformation

Better future spotlight
Loyalty & Connected Membership

Developing a human-centric approach to loyalty

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