What We Do
Services

SERVICES

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

CX Strategy

Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer

Experience Design

Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Engineering

Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

Experience Platforms

Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations

Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Enterprise Modernization

Generative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center as a Service

Data & Analytics

Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

CX Management

Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home

Content Trust & Safety

Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

Featured Webhelp Services

Regulated, KYC & Payment Services
Customized solutions for onboarding and order-to-cash
Management Consulting
Solving your most complex customer journey challenges
Organizational Excellence
Develop your people to define, deliver and sustain transformation
Healthcare Specialized Services
A range of solutions for healthcare customer engagement
Polyglot
AI-powered interactions in your customers’ native language
The Nest
A dedicated approach for start-ups and scale-ups
Industries

YOUR INDUSTRY. OUR EXPERTISE.

Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

Automotive
Banking, Financial Services & Insurance
Consumer Electronics
Energy & Public Sector

Healthcare Services
Media & Communications
New Economy & Startups
Retail & eCommerce

Technology
Travel, Transportation & Tourism
Insights

INSIGHTS

The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

Insights
Case Studies
Fact Sheets
Events

Business Trends 2024: Navigating Disruption
About Us

ABOUT US

We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

Investors
Partners
Awards & Recognition
2023 Sustainability Report
Locations
News
Corporate Fact Sheet
Legal

Concentrix Named a Leader in Customer Experience Management Global PEAK Matrix^® by Everest Group
Contact

Adobe Gold Partner

Deepen the customer experience

We’ve Been Named a Gold Partner in the Adobe Solution Partner Program.

With every business challenge, we see opportunities to help your brand envision how to connect with your customers, create the optimal customer experience, and deliver on big ideas.

Our partnership with Adobe runs deep. We specialize in Adobe Experience Manager, Analytics, Target, Magento, Marketo, and the latest Adobe Experience Platform.

Patient Intake Experience

Concentrix’s healthcare-focused Patient Intake Experience solution powered by Adobe Experience Manager (AEM) Forms takes a patchwork of legacy systems and transforms them into a secure, streamlined patient enrollment process across any device.

Streamlined Content Management

Concentrix enabled this not-for-profit to deliver higher quality content with Adobe.

Unlock the Power of Personalization

A direct-to-consumer content hub powered by Adobe Experience Manager, Analytics, Launch, and Marketo.

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Featured Insights

Omnichannel Customer Experience Management with Adobe

Omnichannel Customer Experience Management with Adobe

Learn how Adobe solutions can help you analyze connected omnichannel experiences using predictive capabilities to reach out to customers.

Adobe and Hyper-Personalization

Adobe and Hyper-Personalization

Find out how brands can create a satisfying CX through hyper-personalization using Adobe Experience Cloud.

Born Digital: Customer Journey Orchestration

Leaders from Adobe and Concentrix discuss what journey orchestration is in the healthcare space and why it’s important.

Let’s Connect

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