In this 45-minute webinar, we will explore the essential building blocks of a world-class Customer Success program and dispel common myths around what it takes to help your customers be successful. We'll provide practical tips on how to assess your plan and adjustments you can make to drive retention and customer satisfaction.
In this webinar, you’ll learn how to:
-Run a virtual scenario planning workshop.
-Drive team alignment around a shared forward path.
-Interpret and devise a plan to respond to the structural changes impacting your industry.
In this webinar, Lou Powell, Concentrix Catalyst Partner and API Practice Leader will share real-world customer stories about meeting deadlines without sacrificing security.
This webinar is intended to help our audience increase their intelligent automation maturity and drive ROI on RPA projects by helping the audience to identify gaps in their infrastructure, organizational knowledge base and bot implementation practices.
Join us for a webinar on how leading healthcare marketers are shifting from service line descriptions, microsites, and one-off campaigns to assemble more connected experiences with “engagement hubs.” These new consumer-centric models include: topic and audience-driven hubs such as COVID-19, women’s health, referring providers, medical devices and chronic conditions.
In this webinar, we will walk through real-world examples of how leading global companies are unifying their content strategy and technology platforms to deliver consistent, clear and compelling digital experiences at scale to a worldwide audience.
Western Energy Institute, is hosting their annual Customer + Corporate Symposium virtually this year from June 16-18 this year. Concentrix Catalyst is excited to be joining over 250 energy professionals to share experiences and learn more about the latest industry trends and best practices in corporate and customer services. As a silver sponsor of WEI, Concentrix Catalyst will sponsor the 'Facing Customer Disruptions' track on the 17th. This event provides an opportunity for attendees to share their experiences and develop contacts throughout the industry.
In this webinar, Raja Roy, VP of Technology at Concentrix Catalyst, and Anil Yanamandra, Mobility Solutions Architect, discuss how private enterprises can benefit from implementing their own contact tracing apps to better promote employee safety.
Join Memo de Anda, VP of Agile Excellence at Concentrix Catalyst, for a webinar on how to conduct successful virtual agile quarterly planning sessions. You’ll walk away with a better approach to virtual cross-functional collaboration and a roadmap for how to run your next virtual Big Room Planning session.
Between customers' ever-evolving expectations and brands adjusting to the new “normal,” marketers are faced with the challenge of navigating the best ways to respond. Agility remains essential, and taking a step back to assess your current loyalty technology and strategy is key to building a best-in-class program.
In this 30 minute webinar, the Concentrix Catalyst Strategy team, led by Jen Winter, Head of the Technology and Software vertical, and Lisa Schlichting, Principal at Concentrix Catalyst, will showcase proven tactics for interactive digital engagements and how to delight and engage your customers throughout the sales cycle and beyond. Learn proven methods for scaling complex sales discussions and accelerate next steps with a digital ecosystem of coordinated assessments, workshops and calculators.
Join Jared Dodson, Sales Enablement Practice Lead at Concentrix Catalyst, and Christine Bell, Senior Director of Sales Insights at Microsoft, in this 30-minute webinar as they walk through three real-world examples of how Microsoft is using analytics to supercharge their sales organization and beat the competition.
