An original series from Concentrix Catalyst hosted by Katie Martell, in partnership with Adobe. Diversity, equity, and inclusion (DEI) initiatives have become central to the employee experience. 75% of companies enhanced their DEI programs in the past year. Yet the influence of these programs often stops at company culture, limiting DEIs impact. To truly be […]
Personalizing the Customer Experience Join Oracle and Concentrix Catalyst for a webinar and hear from guest speaker Mary Pilecki (Forrester) as she unveils the current state of loyalty programs, loyalty trends taking place, and how to leverage personalization efforts to create more meaningful interactions with consumers. The conversation continues in a panel discussion led by […]
Winning customers through brand affinity and emotional connection is every brand’s dream. Transactional relationships that are made up of points and rewards are not good enough in today’s world, you need to build 1:1 relationships and connect every point of engagement beyond just transactions. It’s easy to say, but how do you actually do it? […]
The North Face (TNF), known all over the world for their puffy jackets and commitment to outdoor exploration, recently redesigned, rebranded, and relaunched its XPLR Pass loyalty program. While the brand already has a passionate customer base from the streets to mountain passes and college campuses, TNF wanted to build on a strong loyalty program […]
Concentrix Catalyst is a proud sponsor of Design Research 2022! Now in its sixth year, Design Research is a three-day event that takes a deep dive into all things related to research for design work, from planning and conducting to analysis and use. The conference focuses on the Australian design research community and aims to […]
With consumers embracing a digital mindset, loyalty leaders across the industry now recognize the need for better execution when it comes to delivering a seamless, omnichannel travel experience. And as they do, they are raising the bar for everyone else in the industry. Salesforce teamed up with Concentrix Catalyst to create Raising the Bar on […]
Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care […]
The digital front door has come to represent a logical strategy for many healthcare organizations embarking on digital transformation efforts. But will your front door be disrupted before it has even opened? As we move from a world of episodic care to whole person care, there’s a race to shape the future of the patient […]
Concentrix Catalyst is a proud sponsor of Confab 2022! Confab is an event for people who care about making content more useful and usable for everyone. And no, you don’t have to be a content strategist to attend! If you lead, design, build, or manage digital content, Confab is where you belong. Use code CONCENTRIX100 […]
As sales organizations navigate beyond pandemic policies and begin their return to the office, a hybrid sales approach has become the new normal with a continued focus on digital selling. In fact, 2/3 of sellers will still be selling virtually this year according to our recent study. Given this, how are enablement teams shifting their […]
CRMC is the premier retail marketing event of the year and Concentrix Catalyst is excited to be a Gold Sponsor. CRMC 2022 will offer a much-needed focus on the behavioral and social elements of customers as we Discover New Frontiers in Marketing. Meet and network with over 700 Retail Marketers representing 180 leading brands specializing […]
As HR departments contend with the fallout of the Great Resignation, many teams are looking to reimagine the work experience. Legacy applications sit at the crossroads of HR’s ability to compete in a remote work environment, streamline time to market, and create inclusive cultures. To better retain employees, HR must transform its people and re-evaluate […]
