As a Forrester-recognized leader in loyalty, we believe loyalty should be treated as an outcome, not just a marketing practice. But how you do you measure loyalty? Increased customer lifetime value, retention, and emotional loyalty that fuels enthusiastic advocates for your brand are just a few indicators of success. But putting a number to some […]
Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs that go untested can pose a significant risk to brand reputation and consumer trust. Yet many organizations aren’t able to say how many APIs they have, […]
Save time, maximize your existing analytics investment, and deliver more valuable IT services too. Think outside the box of traditional IT reporting, by automating outage management, IP pass-listing, asset management, system upgrades and more. Register Today Join Concentrix Catalyst and Alteryx as we talk through best practices and use cases for getting your people, process, […]
As hospitals seek to recover from the burdens of COVID-19, improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to leverage data to gain patient insights and translate that into prescriptive and personalized engagement is forcing […]
Turning your customers and prospects into superfans A focused event for Loyalty Marketers in collaboration with the Australian Loyalty Association and Oracle. For many brands, your existing loyal customers generate your profits. However, very little marketing spend today is spent on customer retention. Customer loyalty is about so much more than retention. Modern loyalty programs […]
We’d like to invite you to join the Sitecore developer and MVP community for this year’s Virtual Developer Day on March 17. It’s a virtual event created by Sitecore, designed for Sitecore to sharpen Sitecore developers' skills with the latest in digital experience technology. Concentrix Catalyst Senior Software Engineer Madhu Anbalagan will serve as a […]
The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. As citizen developers create new ways of doing business, we see two challenges that stand in the way of their collective success: onboarding and enterprise standards. Join Raja Roy, VP of technology at […]
Robotic Process Automation (RPA) has the potential to remake industries by streamlining operations and accelerating time to market. Why then are so many organizations struggling to make the most of their RPA investment? With up to half of all RPA deployments initially failing, automation teams continue to run into roadblocks when it comes to scale. […]
Through a proven approach to API quality, compliance, security, market fit, and usability, Lou Powell—head of API enablement at Concentrix Catalyst—has helped companies like Ally Bank, T-Mobile, FedEx, and Humana deliver on the potential of their APIs. Join Lou for a virtual workshop, where you'll learn the essentials of API governance. From categorization frameworks that […]
A free virtual event April 27-29, 2021 Concentrix Catalyst is excited to announce that we will be sponsoring Adobe Summit 2021 on April 27-29! Concentrix Catalyst leverages Adobe solutions to deliver personally relevant, enriching experiences people will love through connected membership. Our Adobe-aligned accelerators and IP deliver the technology and integrated loyalty solutions brands need […]
Make your APIs work for you API ownership has taken on new meaning following the Supreme Court ruling in Google vs. Oracle. With copyright infringement of API interfaces a thing of the past, how do companies protect their APIs' value? APIs can no longer be treated as a bunch of integrations. The real value of […]
Finding your CX north star Customer experience (CX) leaders face enormous uncertainty as we recalibrate post-COVID. With 75% of CX initiatives seeking to accelerate digital transformation, CX efforts need to elevate perspective to “journey thinking” and drive integrated roadmaps across teams and throughout the enterprise. To do journey-level enterprise CX, you’ll need the right tools, […]
