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Disruption or innovation: Which digital front door strategy is right for your patients?
POSTED : March 29, 2022
BY : Julie Donovan

The digital front door has come to represent a logical strategy for many healthcare organizations embarking on digital transformation efforts. But will your front door be disrupted before it has even opened?

As we move from a world of episodic care to whole person care, there’s a race to shape the future of the patient experience. And not every organization will rise to the occasion.

Join us for a thought-provoking conversation with healthcare disrupters and innovators as they outline two differing paths to digital-first patient engagement. The experts will also share best practices to creating a strong digital-front door strategy.

Join this webinar to find out:

  • What new care models look like and whether disruption or incremental innovation is the best approach to achieving them
  • The steps healthcare leaders are taking to rewire the patient experience to make them more person-centered
  • Ways to meet the patient where they are and shift to proactive and personalized engagement
  • How personalization helps put the patient at the heart of the healthcare experience

About the Presenters

Angeline Speaks: Disruption or innovation: Which digital front door strategy is right for your patients?Angeline Speaks is a Healthcare Solutions Leader at Concentrix. With an extensive background in healthcare, she has launched several innovative startups, led development for an incubator and the formal launch of an innovation company within GuideWell, part of the Florida Blue family of companies — a $20 billion enterprise that is the largest subcontractor for the federal government of process services for CMS with a long-standing history of making “first-to-market” big changes in healthcare. She is passionate about “doing smart things with data,” the patient/member/provider experience and payment integrity. A lover of dogs, adventure travel, AutoX racing, and a wife and new mother to a baby boy, she attended the University of Kentucky and has a master’s in health informatics from Jacksonville University.

James KimJames Kim is a Principal at PK and leads the Experience Design CoE. He brings more than two decades of experience helping brands understand and navigate the complexities of the digital and non-digital world to engage with users and achieve business success.  James has extensive experience leading user-centered experience design and digital strategy engagements across retail, automotive, technology, and education. His work includes award-winning and business-shifting experience design work for both B2C and B2B brands, including DSW, Nike, Macys, Calphalon, Seventh Generation, Subaru, Toyota, Jeep, Union Pacific, Microsoft, T-Mobile, Jack Links, TopGolf and Vans.

John ConmyJohn Conmy serves as Managing Director of Healthcare Experience at Concentrix Catalyst. He has a wide breadth of knowledge designing and executing digital customer engagement strategies, solving business challenges and driving revenue growth for Fortune 500 brands including McDonald’s, USAA, Coca-Cola, Kohl’s, Allstate, Northwestern Medicine, and Blue Cross Blue Shield. He is a cross-discipline leader experienced with integrating analytics, marketing, UX, customer research, and technology organizations to deliver orchestrated customer experiences, which drive growth and build loyalty, and has implemented design strategies for products, websites and mobile devices.


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