Digital Experience

Hospital Digital Experience Index 2018-2019

The Hospital Digital Experience (HDX) Index is a method for baselining the digital patient experience on hospital websites. It combines publicly observable use data and expert testing to spotlight... Read more

Healthcare you wear: Innovations worth getting excited about

At Concentrix Catalyst we spend a lot of time thinking about healthcare. In particular, we might be regarded as slightly obsessed with improving the digital patient experience, which is why... Read more

Urgent care marketing: Is convenience everything?

When it comes to urgent care marketing, one might be tempted to believe it’s sufficient to show up on Google maps and call it a day. After all, who... Read more

Utility digital experience index

The Utility Digital Experience Index assesses top utility websites. The Utility Digital Experience Index (UDX) provides an objective and informed view of best practices, emerging solutions, and performance of... Read more

Customer-centric resolutions to jump-start your new year

As we head into the new year, we’d like to share with you some of our favorite ways in which you can better meet the needs of your customers.... Read more

Everence wins silver Davey Award for its website

The Everence website was recently awarded with a silver Davey Award in the category of Financial Services for Websites. Everence is a faith-based financial services organization that we partnered with to launch... Read more

HDX Index wins gold at the 2017 eHealthcare Leadership Awards

Winners of the 2017 eHealthcare Leadership Awards were announced on October 25, at a special keynote presentation at the 21st Healthcare Internet Conference in Austin, Texas. The Hospital Digital Experience... Read more

CX for utilities: Embrace digital change to stay competitive

We at Concentrix Catalyst are lucky to work with a very diverse set of clients, each with unique needs, opportunities and challenges. None more so, maybe, than utilities. Increasing... Read more

Your culture = your brand: Five steps to become customer-obsessed

It’s hard to believe that it’s been four years since the “Age of the Customer” became part of our daily business vocabulary, describing the vital importance of the empowered... Read more

Customer insight in the context of your business

Although many firms say customer-centricity is a top priority, far fewer actually gather the data needed to truly understand their customers. Yet, this insight is critical to building a... Read more