Design
How we design, build and run the future
We’ve spent the last two decades building end-to-end experiences for the world’s largest brands—experiences that drive meaningful outcomes, faster, and that are fundamentally human in expression. Our brand has evolved over that time, but... Read more
How we approach digital experience design
One of Concentrix Catalyst’s guiding principles is that the best digital experiences are human experiences. To this end, our experience design team collaborates in ways to ensure that our... Read more
Get ahead of the curve with digital accessibility
It’s 2019. The Americans with Disabilities Act has been on the books for almost twenty years, the internet has been mainstream for a quarter century, and mobile devices have... Read more
Personalization strategy framework: Measure your business value
The case for personalization couldn’t be stronger, but many companies still struggle to find the path to their customers’ hearts. Forrester Research reports that more than two-thirds of brands today... Read more
Moments of truth: Designing for real-life patient experiences
Imagine rushing to the hospital with a life-threatening emergency and not being able to find the information you need to get there. Imagine having your child’s life hang in... Read more
Experience engineering: How utilities can supercharge digital customer experience
Businesses today face disruption on multiple fronts, from climate change to social and demographic shifts to technological breakthroughs in experience engineering. For the energy industry, these mega-trends are particularly... Read more
Designing with Data Insights: An Optimization Strategy
Web analytics tools are more robust and accessible than ever before, but there is still a customer data gap, with too much data and not enough actionable insight. As a... Read more
The digital future needs to be owned
Technology has evolved. Customers are empowered beyond your ability to market to them in traditional ways. The CMO is investing in software and data science. And yet, the typical... Read more
Managing a responsive website redesign: OHSU
Oregon Health & Science University (OHSU) is a regional leader in healthcare, academic and research programs, with a digital ecosystem as sprawling as its Portland, Oregon campus. Like most... Read more
Customer experience optimization is a party!
Conversion optimization is becoming table stakes for any lead gen or e-commerce site these days. Brands are getting more sophisticated tools, processes, and teams focused on A/B testing and... Read more