Customer Service

Beginner’s guide to CRM: Transforming the customer experience

Understand key CRM features and how they can benefit your organization. When implementing a CRM, it can be hard to grasp the full potential of the software. What benefits... Read more

Six undeniable benefits of using Salesforce Community Cloud web portals

The creation of a customer and/or partner community portal extends the rich insights provided by a CRM database to external users and is a key way to run a better... Read more

12 FAQs about Salesforce for field services management

Implementing new technology to increase efficiency, facilitate growth, reduce paperwork and other improvements is a top priority for many field services management companies. In fact, 74 percent of more... Read more