chatbots

Automation today: Q&A featuring Forrester’s Leslie Joseph

Concentrix Catalyst recently hosted a webinar with Workato featuring guest speaker, Forrester’s Leslie Joseph, on the new automation fabric, where we discussed how automation is evolving. With automation technologies... Read more

How digital tools converge into a new automation fabric

In today’s digital world, a convergence of automation technologies including robotic process automation (RPA), low code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning make up... Read more

[Webinar] Automation is the new fabric

In today’s digital world, a convergence of automation technologies including robotic process automation (RPA), low code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning make up... Read more

Launch your conversational UI framework with these best practices

Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more

Hospital brands engage COVID-19

Technology such as chatbots, telemedicine and voice interfaces are making it easier for patients to get the information and care they need quickly and easily and will continue to... Read more

Is test data holding you back?

How to use AI and Machine Learning to accelerate test automation As automated testing attempts to adapt to rapid release schedules, often the test data can’t keep up. Test... Read more

Better bots for an automated future

Better bots for an automated future: How to operationalize and scale Robotic Process Automation (RPA) 30 to 50 percent of early enterprise RPA projects fail, underscoring the need for... Read more

AI chatbots join the frontline of COVID-19 triage

Conversational interfaces speed care COVID-19 may have generated a use case that makes AI chatbots essential, but triage is only the beginning of the potential uses of chatbots to... Read more

Vision 2020 healthcare: Trends for the next decade

Technology and patients on the cusp of the next decade  Over the last year, patient demand for greater personalization and easier access to healthcare has driven a shift across the entire industry. As healthcare costs skyrocket, patients are beginning to... Read more