Change Management

Tagging the latest change management insights to deliver what matters to you most. ProKarma posts content that connects people, businesses and organizations with intelligence resources for the greatest success.

Customer-centricity Q&A: Driving a top-down plan

An interview with Clay Walton-House, Customer Retention and Loyalty Lead, on customer-centricityOriginally published on Colloquy.com Many organizations have tackled customer-centricity with varying degrees of success. To effectively establish an... Read more