Loyalty 360 Customer Expo event

The Customer Expo hosted by Loyalty360 was held in Indianapolis on November 11th through the 13th. As a sponsor, Concentrix Catalyst joined some of the top voices in customer loyalty to explain how we’ve been innovating the space, and where customer experience looks to be going in the future.

Many brands recognize the need to improve customer experience, but are unsure where to start. A crucial first step in implementing a loyalty program is finding and leveraging the right technology. Concentrix Catalyst presented on how to optimize your existing technology ecosystem, while also pushing the boundaries of connected memberships. Beyond using technology to create better omni-channel experiences, we discussed creating connected memberships across brands and leveraging the strengths of key partners’ digital presence.

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