Type

News, events, and articles published by the team at Concentrix Catalyst. Obtain valuable insights and begin optimizing your organization today.

Innovation Interviews: When will Google’s work actually be complete?

My colleague Marko Muellner, Head of CX Acceleration at Concentrix Catalyst, and I recently had the opportunity to chat with Jeff Gothelf, author of Lean UX, Sense & Respond,... Read more

Find your enterprise CX North Star

Finding your CX North Star With 75% of CX initiatives seeking to accelerate digital transformation, CX can no longer be a siloed effort. The need to elevate perspectives to... Read more

How to be an effective API Product Manager

Make your APIs work for you API ownership has taken on new meaning following the Supreme Court ruling in Google vs. Oracle. With copyright infringement of API interfaces a... Read more

Innovation Interviews: On building a culture of humility

The term “humility” is often misunderstood to be a lack of leadership. But that couldn’t be farther from the truth. It’s an essential quilty for building resilience—both in organizations... Read more

The art and science of customer experience

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Finally: The big... Read more

Accelerating outcomes with API governance

What do Humana, FedEx, and Ally Bank have in common? They’ve all successfully delivered on the potential of their APIs—in each case, through a robust API governance model. In... Read more

Establishing an RPA center of excellence delivers ROI

As a “Strong Performer” in Forrester’s RPA wave report, we at Concentrix Catalyst spend a lot of time ensuring that our tools and best practices live up to the... Read more

Best practices in low-code every company needs to know

The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. There are many reasons for this: software... Read more

Clinical business intelligence delivers personalized care

Improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to... Read more

Preventing an API attack

Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs... Read more