Learners App Helps Improve Road Safety
Road Safety

This statutory road and traffic authority, supporting a population of over 6 million people, is responsible for the maintenance and construction of the arterial road network, as well as driver licensing and vehicle registration.

Challenge

More than 350 young drivers aged 18 – 25 have lost their lives in the area in the last 10 years – representing 25% of driver lives lost in this period.

In order to better prepare drivers, the state government introduced a mandatory minimum of 120 hours of driving experience under supervision.

Today, these hours are tracked in a paper logbook, and learners and supervising drivers currently learn about safety driving through another physical book. This comes at a significant operational cost to road and traffic authority and Transport Accident Commission (TAC) as well as being open to manipulation by learner drivers.

Solution

Concentrix Catalyst partnered with Telstra, alongside the road and traffic authority and the Transport Accident Commission, over an 11-month Design & Build project to deliver the learners apps.

Our engagement began with a co-design phase, consisting of user research and an analysis of the technical landscape to help define the solution prior to build.

We then undertook a continuous discovery and design approach throughout the development phase, building native iOS and Android mobile applications, as well as the supporting .NET Core API layer hosted in Amazon Web Services.

Outcomes

The learners mobile applications allow learners to log all their drives on their phone, while capturing valuable data that will inform future road safety policy.

Road safety content is delivered through the app in conjunction with a dedicated website, specifically tailored to the driver’s level of experience on the road. Ultimately this means each driver will be safer on the roads once they get their full license.

Learn more about Concentrix Catalyst and our digital engineering work.

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