Case Studies

Discover how an airline achieved 10X digital penetration and reduced costs by 67% with a complete digital transformation powered by Google Dialogflow.

Discover how a player in file synchronization & sharing partnered with Concentrix on customer journey optimization to improve CX.

Learn how a transportation software leader embraced product acceleration solutions to align business and development teams and get to market faster.

Learn how a healthcare leader applied human centered design principles to the patient experience to unify their business under one brand.

See how a leader in the insurance industry elevated its overall customer experience with a digital transformation roadmap.

Discover how an automotive manufacturer improved its marketing engagements and response rates with the power of our Marketing Engagement Platform

Discover how a multinational pharmaceutical company deployed messaging to automate 93% of customer interactions via its self-service app within six months.

Forget just getting from point A to point B. This automotive innovator wanted to conceptualize a whole new customer buying journey to improve engagement.

Dive into the future of shopping with our case study and find out how our cutting-edge generative AI chatbot transforms the customer journey.

Read how an insurance leader navigated a world of risk to embrace new customer experience solutions to achieve its cost savings and customer experience goals.

Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.

Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.

Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.

Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.

See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.