customer experience strategy
POSTED : March 1, 2022
BY : Concentrix Catalyst

Access Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report

According to Forrester, nearly 40% of purchase influencers identify improving their customers’ experience as a top priority for their organization. CX transformation has become intricately tied to revenue and other measures of business success as expanding customer choice requires companies to put the customer at the center of their future vision. The first step in the journey towards better a better customer experience strategy is making sure you have a partner that accelerates outcomes.

In Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report, you’ll find a select group of CX strategy consulting firms. These vendors are able to:

  • Analyze market conditions and serve up the intelligence that leads to a deeper understanding of customers.
  • Determine the right steps organizations need to take to reimagine everything CX.
  • Help organizations become more customer-centric by transforming how they go-to-market as well as the technology infrastructure and business processes that underpin the customer experience.

Gain exclusive access to the Forrester report by filling out the form.

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