Loyalty leaders, episode one: State of retail

The world’s #1 CRM and loyalty services firm

Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. 

Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode one, we dive into the state of loyalty in retail today and what the world’s most customer-obsessed brands are doing to remain relevant.

As a Forrester recognized leader in loyalty services, Concentrix Catalyst has reimagined loyalty for brands across industries, including Vans, Disney, and Starbucks. Discover how we’re inventing the science behind behavioral and emotional loyalty.

• The market drivers that are pushing a refocus on loyalty.
• How retailers are evolving their loyalty programs with unique mobile technology.
• Why younger generations are looking for genuine emotional connection to brands.
• Proven technologies and strategies for omnichannel and hyper-personalization by leading loyalty programs.

Fill out the form to gain access to episode one of Loyalty Leaders.

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About the expert

Jodi Rausch serves as Director of Integrated Loyalty Solutions at Concentrix Catalyst. She has deep experience developing, transforming and managing differentiated loyalty programs, customer marketing activities and customer experiences driven by data, customer insights and financial rigor. She enjoys building and growing relationships with internal teams, clients and end customers to best understand their needs and exceed expectations.

Tags: Loyalty