Retail & Ecommerce

Retail consulting services for a total experience

The retail industry faces disruption as modern shoppers drive accelerated change. We help you pivot to meet evolving customer expectations with omnichannel, personalized experiences. Our forward-thinking approach and retail insights keep your brand ahead of the competition, crafting connected customer journeys to expand growth and create meaningful outcomes.

What we do

Personalized Journeys

Simplify and personalize the customer journey by applying human-centered design, analytics, automation, and digital engineering to create effortless experiences that reflect your brand. Through data, analytics, and AI automation, we help you better understand customer preferences, activity, and past purchases for a tailored total experience.

Brand Loyalty and Integrity

Drive brand loyalty with our membership models that deepen customer connections. At the same time, we protect brand reputation and customers by monitoring and preventing fraud and policy violations.

Voice of the Customer

Collect and analyze customer feedback—across surveys, online reviews, omnichannel interactions, and social posts—to spot trends, identify areas of opportunity, and gain actionable insights to enhance your retail experience.

Service & Sales Transformation

Hand over delivery of your end-to-end digital operations to us—for amazing experiences and outcomes throughout the entire customer lifecycle—from marketing and sales, across care, tech support, and collections.

Modernized Experiences

Future-proof your digital infrastructure, from cloud migration and app modernization to systems integration. And start harnessing the promise of next-gen technologies, such as Web3, generative AI, virtual reality, and augmented reality, to unlock exceptional, seamless experiences, revenue streams, and drivers of loyalty.

Fraud Protection & Regulatory Compliance Solutions

Protect your business from fraud with our efficient services, minimizing false positives and costs. And achieve effortless regulatory compliance through our platform and expert team, backed by multilingual hubs and deep local regulatory insight.

Featured Insight

State of Brand Love

It’s the little things that add up to loving relationships—especially between brands and their customers. Become the object of your customers’ affection with insights from our latest research report.