POSTED : March 3, 2020
BY : Concentrix Catalyst
Categories: Business Optimization,Whitepapers
Customers today want a delightful experience. One way to do that is to make it easy for them to do business with you.
You implemented Salesforce, now what? A Salesforce roadmap gives your team a strategic plan for long-term value and success with Salesforce for CRM and beyond.
Many customers overlook creating a Salesforce Roadmap. Yet incomplete or poorly executed Salesforce Roadmapping is a common pitfall that can cause low ROI, major adoption issues, and customer attrition. With a Salesforce Roadmap, you gain a complete understanding of all your business software systems, not just CRM, and not just Salesforce. This big picture analysis is crucial to identifying challenges and opportunities that enable you to build the best solution for your business needs.
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Tags: CRM, roadmap, Salesforce