Utility digital experience index
The Utility Digital Experience Index assesses top utility websites.
The Utility Digital Experience Index (UDX) provides an objective and informed view of best practices, emerging solutions, and performance of the top 20 residential public utility websites. Using a rigorous combination of data and expert observation, the UDX Index benchmarks how leading public utilities:
- Support key customer tasks effectively
- Engage customers in energy programs
- Help resolve issues through online self-service
The UDX will be a valuable reference for marketing and technology leaders looking to improve digital engagement with their customers.
Complete the form today to receive an email to download the report. We’d be happy to discuss our findings with you, including how you can participate in future research and how our research may be useful to your organization.
About the author
As director of content strategy, Derek is focused on building Concentrix Catalyst’s content strategy practice and has deep experience working with regulated industries, including utilities. He works alongside other discipline leads to develop processes, templates, and best practices that enable strategic approaches to content for clients. His recent projects include Portland General Electric, NW Natural, BMC Software, Spectrum Health, Priority Health, Banner Bank, Everence Financial Services, Zimmer Biomet and Citrix. He has contributed to various content strategy blogs and publications, including Sitecore’s blog.