Banking and Financial Services
Three New Rules for Improved CX
Creating experiences people love to use
Make your bank easier to work with
Personalize each user’s interaction with a touch of familiarity. Engage in a way that makes your customer’s priorities your priorities.
This is how banks cultivate loyalty, and how loyalty grows bottom lines.
At Concentrix Catalyst, we specialize in making banks more personal, intimate, and easier to work with. Because at Concentrix Catalyst, we specialize in creating experiences people love to use.
76% of Americans use financial institution mobile apps for everyday banking needs
Source: Ipsos-Forbes U.S. Weekly Consumer Confidence Survey
HEARD THESE ONES BEFORE?
No financial institution can achieve digital banking transformation or improve all components of customer service overnight. In 2021 banks can expect customers to ask for: elevated personalized expectations, simple, fast customized journeys, and design that provides an intuitive, branded experience.
The best strategy is to start by looking at what. you customers expect from you in a post-pandemic world. If you find yourself asking any of these questions then read on.
-
Do you value speed and simplicity?
How long are you customer wait times? Too long? Too slow?
How flexible is your legacy infrastructure? -
Does design matter?
Does your customer experience “feel” innovative?
Are your mobile applications utilizing the latest design standards? -
Can you provide personalization?
Is your bank able to provide a personalized customer experience?
Are you able to make proactive, relevant product and service recommendations?
Take your banking to the next level.
Contact us to learn more or to schedule a tailored solution demonstration today.
50% of consumers now interact with their bank through mobile apps or websites at least once a week – compared to 32% two years ago.
What can we help with?
In case after case, Concentrix Catalyst has proven to deliver the customer experience brands need to differentiate in a crowded and demanding marketplace. Let us help you:
- Accelerate loan application and processing
- Increase loyalty
- Build trust
- Improve customer care
- Speed order processing and fulfillment
- And facilitate up-selling and cross-selling opportunities
Proactive Personalization
Customers today expect and appreciate authentic, personalized digital experiences when interacting with service providers. Proactive recommendations communicate this care. Let us help you cater to a “segment of one” by applying automated recognition technology for more customized pricing, increased loyalty, and added revenue.
Design Matters
The look and feel of a website or mobile app communicate in seconds whether your bank is outdated and inefficient or ready for business. By offering an integrated digital experience that projects innovation and provides the latest mobile-based features and services, you create the sticky environment it takes to earn and keep more business.
Speed and Simplicity
Digital speed, simplicity, and contextual experiences encourage self-service and facilitate automated support. Our solutions combine conversational AI and chatbots with the predictive analytics it takes to help you understand customer behaviors, develop new products and separate your brand from the pack.