AI chatbots join the frontline of COVID-19 triage: Conversational interfaces speed care
POSTED : April 6, 2020
BY : Dave Wieneke

Conversational interfaces speed care

COVID-19 may have generated a use case that makes AI chatbots essential, but triage is only the beginning of the potential uses of chatbots to help patients navigate. The technology will continue to evolve and complement care provided by healthcare workers. Expanding the utility of chatbots into testing and treatment will improve their efficacy and bring them further into the mainstream.

Read more at eHealthcare Strategy & Trends.

About the author

A picture of Dave WienekeDave Wieneke leads Concentrix Catalyst’s focus on serving the digital experiences of healthcare organizations, establishing a baseline method of measurement as outlined in Concentrix Catalyst’s Hospital Digital Experience Index. He’s partnered with executive teams at Harvard University, KinderCare Education, OHSU, and Everence Financial to advance their digital business capabilities. Prior to agency life, Dave directed digital teams for Thomson Reuters, the Christian Science Monitor, Sokolove Law and the states of New Jersey and Massachusetts. Dave is a graduate of the Rhode Island School of Design and teaches about customer-centered management at the Rutgers Business School.

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