The end of the unsubscribe
How leading subscription services use digital engagement to keep their customers happy and renewing
Brands jumping into the world of subscription services often make the mistake of funneling a majority of their budget into customer acquisition, which can be costly and ultimately ineffective. If customers aren’t being retained and cared for in the long term, they’ll leave—nulling the effect of new subscribers.
In this whitepaper, we examine how to navigate the challenges of starting and growing a subscription service, including:
- Brands that do it right, and what they’ll need in the future to retain their customers.
- The importance of balancing Customer Lifetime Value (CLV) and Customer Acquisition Cost (CAC).
- Common roadblocks related to data analysis, product infrastructure, and organizational alignment.
- How to design a digital engagement strategy for your brand and subscription service.