INSIGHTS
Thought leadership and research to inspire innovative experiences
INSIGHTS
Thought leadership and research to inspire innovative experiences
Discover how Concentrix can help improve your customer engagement strategy in our takeaways from Retail Omnichannel Futures Summit.
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the way we do business.
Learn about the future of Trust and Safety and how to ensure a secure and reliable platform.
Join experts at Adobe and Concentrix as they explore how generative AI can help your marketing and CX teams achieve business goals.
Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.
Explore the top trends shaping the trust and safety industry, and the impact of the emerging landscape for safeguarding online communities.
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Discover the benefits of tech-powered, digital patient support programs with insights from our successful collaborative programs.
Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.
From workflows to decision-making, delve into the practical applications that make process mining a key driver of operational efficiency.
Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.
Got questions about CX? What is it, what does it mean, and what does it look like? Our experts share their thoughts on all things CX in this video.
Discover 2024’s transformative business landscape, where navigating disruption is key to success.
Discover the top 5 CX trends for 2024, what they mean to you, and how they can be applied to your organization.
How do we know automotive customers want localized marketing communications? We asked them. Read our report and give your campaigns the green light.
Powering Up the Airline Passenger Experience with Digital Transformation
Discover how an airline achieved 10X digital penetration and reduced costs by 67% with a complete digital transformation powered by Google Dialogflow.
CX Roadmaps to Omnichannel Customer Engagement
Discover how Concentrix can help improve your customer engagement strategy in our takeaways from Retail Omnichannel Futures Summit.
How Implementing AI Is Reshaping the Customer and Employee Experience
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the way we do business.
The Trust & Safety Connected Ecosystem: Future Imperatives for Online Businesses
Learn about the future of Trust and Safety and how to ensure a secure and reliable platform.
Born Digital: Generative AI’s Impact on Your Business and Brand
Join experts at Adobe and Concentrix as they explore how generative AI can help your marketing and CX teams achieve business goals.
AI-Driven Transformation with Google: How CCaaS Benefits Are Reshaping the Customer Experience
Find out how coupling CCaaS benefits with the power of generative AI can provide smarter self-service options and hyper-personalized CX.
AI and Human Interaction: Applying Behavioral Science to CX Tech
Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.
Customer Journey Optimization Empowers File Sync & Share Provider
Discover how a player in file synchronization & sharing partnered with Concentrix on customer journey optimization to improve CX.
Product Acceleration and the Shift to Product-Centric Delivery
Learn how a transportation software leader embraced product acceleration solutions to align business and development teams and get to market faster.